How much are delivery costs?
We are pleased to offer FREE delivery on all orders shipped within the UK.
For all other orders we charge shipping rates based on the weight and size of your order, these prices will be shown at the checkout.
Our standard delivery time is 1-3 business days in the UK and 5-14 to Europe and the rest of the world.
For all orders delivered outside the UK there will be country specific charges for VAT and customs duty. The amount is dependant on the value of your order and the country.
These are the responsibility of the customer and may need to be payed before customs will release your item/s to you.
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses
If you are not entirely satisfied with your order, you may be entitled to a refund.
To obtain a refund please contact our customer services team on [email protected]
Your order must be sent back to us within 7 days of delivery. We do not cover the cost of sending your order back to us.
In order for us to process your refund with no delays we ask you to adhere to the following instructions:
We only accept returns sent to us within 7 days after an order has been delivered to you, due to this being a perishable item
All return packages must be shipped with a proof of postage. We are not able to process refunds if proof of postage is not provided. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
The items must be sent back to us in original condition.
We do not charge restocking or refund handling fees.
We are unable to refund the initial shipping cost of your order.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Will you refund the cost of shipping if I return my order?
We will refund the complete cost of the items in your order. We will not refund the shipping costs. Unless we sent the wrong item to you then of course!
Can I exchange an item?
Vitalherbs.co.uk does not exchange products unless it is of the same value. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. We cannot exchange products you have had for longer than 7 days or that have been opened or damaged
I received a wrong item. Can I obtain a free refund?
If you received a wrong item we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 5 days for your return to be processed once we have recieved it. All refunds will be provided via the original method of payment.
What do I do if my question isn’t covered here?
If you cannot find the answer to your question here, you can contact our customer services team on [email protected]
If you have already placed your order please include the details of your order and details of your enquiry.
Our online shop customer service team is available Monday to Friday from 9am to 5pm. Our friendly advisors are happy to assist you enquiry.
ThIs site is operated by Vitalherbs.co.uk, 13 Broad Ing Crescent, Kendal, LA9 6HA
Tel: +44 07835000435, Email: [email protected]
All material on this website is provided for your information only and may not be construed as medical advice or instruction. Please consult your doctor before taking any of our herbal extracts as some may react with your current medication.