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Who We Are

Our website address is: https://www.vitalherbs.co.uk.

What Personal Data We Collect And Why We Collect It

We obtain Personal Data about our customers through the Services, publicly and commercially available sources.

We collect Personal Data (i) to offer Services that you have requested; (ii) that we have a legitimate interest to believe that they are of interest to our customers; (iii) to manage the relationship we have with our customers and partners; and (iv) to perform activities based on your consent.

The types of Personal Data we may obtain include: 

  • Contact information (such as name, postal address, email address and telephone and/or mobile numbers);
  • Username and password when you register through our Services;
  • Geolocation data that the Services obtain with your consent;
  • Other information you may provide to us, such as through our “Submit a Request” or “Contact Us” feature; and

Financial information when you buy one of our products or subscribe to one of our services.

We may use the information collected from and about you to:

  • Provide our products and services;
  • Create and manage online accounts;
  • If you have bought or enquired about our products and services, entered any competitions run by us, or specifically consented to receiving such material, we will send you promotional materials, alerts regarding available offers and other communications, including communications through the Services and outside of the Services, such as via email and through third-party websites and apps;  
  • Communicate about, and administer participation in, special events, promotions, programs, offers, surveys, contests and market research;
  • Respond to inquiries from you and other third-parties, including inquiries from law enforcement agencies in compliance with applicable law;
  • De-identify Personal Data to provide third parties with aggregated data reports showing de-identified information;
  • Supplement your Personal Data collected from you with additional information from publicly and commercially available sources, and/or information from Company affiliates and our business partners in order to better understand our customers and to provide our Services to you in a better way;
  • Associate your browser and/or device with other browsers or devices you use for the purpose of providing relevant and easier access to content, advertising across browsers and devices, and other operational/business purposes.  
  • Operate, evaluate and improve our business (including developing, enhancing, analyzing and improving our Services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions);
  • Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
  • Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

We also may use your Personal Data in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When contacting us through our contact form we will save your email address and your name.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have rights under data protection law over your personal data.

You are entitled, to request access to, rectification of, or erasure of your personal data. You are also entitled, to request restriction of collection and/or processing of, or object to certain types of collection and/or processing of your personal data. You have the right to ask us not to collect and/or process your personal data for marketing purposes; we currently require your consent by opting-in, and you can change your preferences at any time. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may also, in some circumstances, have a right to data portability.  

We will provide you with a response to your requests in accordance with U.K. data protection law. Requests can be submitted at any time by email to [email protected], or by post to the physical address set out below. You also have the right to lodge a complaint with the corresponding data protection supervisory authority in your country of residence. You can find the relevant supervisory authority name and contact details here.  In the UK the data protection supervisory authority is the Information Commissioner

Where We Send Your Data

Visitor comments are checked through an automated spam detection service plugin called Askimet. If you signed up to our email newsletter and consented to allow us to use your email address this information is sent to Mailchimp. To unsubscribe and remove your stored information just click the unsubscribe button in any of our newsletters.

When purchasing our products your email, ip address and credit card information will be stored securely via PayPal or Stripe depending on the option you chose at the checkout.

We may use the information collected from and about you to:

  • Provide our products and services;
  • Create and manage online accounts;
  • If you have bought or enquired about our products and services, entered any competitions run by us, or specifically consented to receiving such material, we will send you promotional materials, alerts regarding available offers and other communications, including communications through the Services and outside of the Services, such as via email and through third-party websites and apps;  
  • Communicate about, and administer participation in, special events, promotions, programs, offers, surveys, contests and market research;
  • Respond to inquiries from you and other third-parties, including inquiries from law enforcement agencies in compliance with applicable law;
  • De-identify Personal Data to provide third parties with aggregated data reports showing de-identified information;
  • Supplement your Personal Data collected from you with additional information from publicly and commercially available sources, and/or information from Company affiliates and our business partners in order to better understand our customers and to provide our Services to you in a better way;
  • Associate your browser and/or device with other browsers or devices you use for the purpose of providing relevant and easier access to content, advertising across browsers and devices, and other operational/business purposes.  
  • Operate, evaluate and improve our business (including developing, enhancing, analyzing and improving our Services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions);
  • Protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
  • Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

Your Contact Information

If you have any questions about the data we have stored or would like a copy of your file please contact us at [email protected]

To send us a letter or contact us by phone please use the info below.

Vitalherbs, Althorpe, Queeens Road, Freshwater, Isle Of Wight, Po40 9ET

Mobile: +44 07835000435

Additional information

How We Protect Your Data

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.  

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.

Cookies Policy

  1. WHAT ARE COOKIES?

A cookie is a small text file that a website sends to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information in the browser. A “web beacon” links web pages to servers and may be used to transmit information collected through Cookies back to a web server.

  1. WHAT INFORMATION DO WE OBTAIN THROUGH COOKIES?

The information we obtain through Cookies may include IP address, mobile device advertising ID, browser characteristics, device characteristics, operating system, language preferences, referring URLs, logs on actions taken on our Site such as content on which you may click while browsing the Site, and dates and times you access or use the Site. In connection with our mobile apps, we may use similar automated means and also may obtain your phone number and details about your mobile carrier.

  1. FOR WHAT PURPOSES DO WE USE COOKIES?

Our Site uses Cookies to function effectively.  For example, Cookies can recognize you and remember important information that will make your use of our Site more convenient, such as by remembering your preferences.  The information we obtain through Cookies will tell us, for example, if you have used our Site before, from what country and what contents you have visited. It will also tell us whether you have opened an email we sent to you, what search queries you may have run and what advertisements you may have seen on our Site.  In addition, Cookies allow us to display relevant content, provide advertising and enhance your online experience. 

We may also use Cookies to link your use of the Site to Personal Data we have about you.  For example, if you have asked us to provide you information about our upcoming products or promotions, Cookies will enable us to customize the materials we provide to you based on your prior online interests and preferences.

  1. WHAT COOKIES DO WE USE?

Below we list the different types of Cookies we may use on the Site.

  • Strictly Necessary Cookies.

These Cookies are essential to the Site in order to facilitate our authentication, sign-up or log-in process and enable you to surf on the Site or use its features. Without these Cookies, you may not be able to take full advantage of our services or features, and the Site will not perform as smoothly for you as we would like. Strictly necessary Cookies on this Site may collect encrypted user session identifiers, device identifiers, demographic information, log-in identifiers and information necessary to authenticate users on multiple Sites.  These Cookies are mostly temporary cookies that are deleted after each session.

  • Functionality Cookies.

In some circumstances, we may use functionality Cookies to allow us to remember the choices you make while browsing the Site, to provide enhanced and more personalized content and features (such as customizing a certain webpage, remembering if we have asked you to participate in a promotion) and for other services you request, like watching a video or commenting on a blog.

In order to permit your connection to the Site, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other traffic information for that device.

Functionality Cookies help us, for example, improve your visit to the Site, use credentials to automatically login a user, determine the approximate device location during a session, count articles viewed or store selected language settings.

  • Analytics Cookies.

We and our service providers may use analytics to collect information about your use of the Site to help create reports and statistics on the performance of the Site and to present you with content tailored to your interests. Analytics collect information such as your IP address, type of device, operating system, referring URLs, country information, date and time of page visits, and which pages you visit the most. The information allows us to count our audience size, see the overall patterns of usage on the Site, help us record any difficulties you have with the Site and show us whether our advertising is effective or not. Information collected via the use of analytics will be deleted every two years. Analytics on this Site may include:

Google Analyticshttps://tools.google.com/dlpage/gaoptout?hl=en